7. I ________make eye contact while conversing.
A. Always.
B. Sometimes.
C. Never.
Best answer: A.
Making eye contact is important for building rapport. It gives the impression you're interested and engaged in the conversation, and you have good self-confidence. Eye contact should include frequent breaks to avoid staring (this can make the other person uncomfortable).
Break eye contact frequently - glance down to the side, then quickly make eye contact again. Glancing down to the side is important. If you instead glance to the side (as if looking out the window, for example) or look up, it gives the person the impression you're distracted and not paying attention to what's being said. This quickly breaks down rapport.
8. While conversing,
A. I hold my head still at all times.
B. I nod my head at appropriate times.
C. I nod my head constantly.
Best answer: B.
Occasionally nodding your head to indicate you agree or understand helps build rapport. Again, it shows you are interested and engaged in the conversation.
9. While conversing,
A. I stand one-foot away from the person.
B. I stand two- to three-feet away from the person.
C. I stand five- to six-feet away from the person.
Best answer: B.
Your arm's length is the appropriate distance (between two- to three-feet). Standing closer than arm-length makes the other person feel uncomfortable (or feel threatened), standing further away breaks down rapport.
10. I often,
A. Stand while talking to a person who is sitting.
B. Sit while talking to a person who is sitting.
C. Lean down while talking to a person who is sitting.
Best answer: B.
Communicating at eye level helps build rapport. So, if the person is sitting and a chair is available, take a seat! There's one exception -If you walk into your supervisor's office or co-worker's office, it's best to ask the supervisor or co-worker if you can sit down first. Even better, wait for an invitation to sit. The person may not have time to talk at that moment.
11. To end a conversation,
A. I often just leave.
B. I begin to look impatient hoping the person will get the hint.
C. I wrap up with a closing statement.
Best answer: C.
It's best to bring the conversation to an end by making a polite closing comment or gesture. Good closing (wrap-up) comments might be:
"I've enjoyed talking with you."
"Let me give you my business card."
"Well, I need to go speak with...."
"Do you know a person I can contact?"
12. If a co-worker has put on weigh
A. I say nothing about it.
B. I tell the person that he or she has changed in appearance.
C. I honestly tell the person that he or she looks fat.
It's best to say nothing. Never say anything that might hurt or offend the person. It's called being tactful. It's always best to give compliments only, and only say things that will make the person feel good.
"I like your dress."
"That's a nice shirt."
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